How to Return Items
If you live in the UK, we use Royal Mail to provide a free tracked returns label. Your return will be sent to Ossa Fashion Ltd who owns Tweepsy.com. Please note if you choose not to use the free returns label and pay to return your parcel, we cannot refund your postage cost.
How Long Will It Take?
After we receive your returns parcel, it will take 1-3 business days to process your return. After processing, your money should return to the original payment method within 1-5 working days (depending on your bank).
If you are unhappy with your order for any reason, please return your unwanted and unused items within 28 days of receiving your items for a full refund to the original method of payment.
All items should be returned in their original packaging and with any hygiene seals intact.
Please return any faulty item within 30 days of receiving it for a full refund to the original method of payment.
If you don't reject the goods within the first 30 days, and find a fault within the first six months of possessing your faulty goods, we will provide replacement, repair or refund at our discretion.
This policy does not affect your statutory rights.